Build a Culture of Excellence. Lead with Quality.
Quality management involves the process of initiating and maintaining quality across the organization. This training program helps the candidates in understanding the basics for accomplishing utmost customer satisfaction at the lowest possible cost, delivering quality products, improving process quality, and setting up a world-class system for managing quality.
This course facilitates,
- To give orientation on Total Quality Management (TQM) and associated elements for driving Business / Operational Excellence and process improvement initiatives in their organizations·
- To give orientation on total quality control (TQC) tools and Just in time (JIT) methodology, Lean Six Sigma Fundamentals
- To demonstrate, deploying TQM philosophy does require an integrated organizational approach through involving people, and solving problems.
ISEL Global’s Total Quality Management Certification course makes you understand the fundamentals in achieving maximum customer satisfaction at the lowest overall cost, focus on delivering a quality product or service by improving your processes, or set up a world-class quality management system.
Global Recognition of Your Certification
- Certification Accredited by The American Board, USA
- Certification Accredited by the International Quality Federation, USA
- Training aligned and acknowledging the BOK of The American Society for Quality, USA
- Course Approved by the Ministry of Skill Development & Entrepreneurship, Govt of India
- Certification accredited by UKAC, United Kingdom
- Certification accredited by the Global Accreditation Certification Board
Based on global best practices and quality management philosophies, this certification equips you with practical tools to drive continuous improvement, customer satisfaction, and business performance. Whether you're managing production, service delivery, or corporate governance, TQM helps you deliver excellence at every level.
The Total Quality Management (TQM) Certification Syllabus is designed for professionals and organizations aiming to implement a customer-focused, process-driven quality system.
- Historical development
- Definitions of quality
- Understanding TQM
- The Quality Management System
- The Quality Movement
- TQM concept and system
- The Cost of Quality (COQ)
TQM Tools and Techniques
- Seven Tools of Quality
- New Seven Tools – Management Tools
- Statistical Quality Control
- Taguchi methods
- Quality Function Deployment
- Quality Circles
- Just in Time (JIT)
TQM principles and strategies
- Customer focus, including an overview of the Kano model
- Process Improvement and Total Involvement
- Quality Management Strategies
The quality movement
- Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)
- Zero Defects
- Kaizen System
- Poka Yoke (Shingo)
- Managing key processes, steps in process improvement
- Measuring process improvements, and performance measures
- Benchmarking for TQM
- Quality Management Systems – ISO series
- Global Quality and International Quality awards – Baldridge, Deming Prize, others
From the course:
The domain of quality management includes various organizational processes that help in determining the quality policies, objectives, and responsibilities. Basically, there are three steps involved in a project quality management:
• Quality Planning
• Quality Assurance
• Quality Control
The following are direct and indirect benefits that total quality management (TQM) can offer organizations:
- Strengthened competitive position
- Adaptability to changing or emerging market conditions and to environmental and other government regulations
- Higher productivity
- Enhanced market image
- Elimination of defects and waste
- Reduced costs and better cost management
- Higher profitability
- Improved customer focus and satisfaction
- Increased customer loyalty and retention
- Increased job security
From the workshop:
- Learn the principles and philosophy behind the TQM, Six Sigma
- Dummy projects by trainers to understand the working of projects
- Experienced and expert trainers to help you throughout the program, and also to help in career enhancement
- Downloadable e-book
- Industry-based case studies
- High-quality webinars and videos for the in-depth understanding of methods
- High-quality training from an experienced trainer
The Total Quality Management (TQM) Certification is ideal for professionals and organizations committed to achieving excellence through continuous improvement, customer satisfaction, and process optimization.
Whether you work in manufacturing, services, healthcare, IT, education, or public sector, TQM principles are universally applicable.
Ideal for:
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Quality Managers & Quality Assurance Professionals
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Looking to formalize and expand their knowledge of structured quality systems
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Leading ISO, Six Sigma, or internal audit programs
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Operations & Production Managers
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Aiming to improve product quality, process stability, and overall efficiency
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Responsible for reducing waste and downtime
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Process Improvement & Continuous Improvement Teams
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Involved in Lean, Kaizen, Six Sigma, or organizational excellence initiatives
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Seeking structured tools and frameworks to solve root causes
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Engineers & Team Leaders
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Working on the shop floor or service delivery and leading quality at source
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Managing customer complaints or internal quality issues
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ISO/Internal Auditors & Compliance Officers
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Coordinating audits, documentation, and regulatory compliance
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Ensuring conformance to standards like ISO 9001, IATF, or similar
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Customer Service & CRM Managers
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Focused on improving customer satisfaction and feedback handling
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Aligning service quality with client expectations
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Trainers, Educators & Consultants in Quality Management
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Professionals teaching or advising on quality, process, or operations excellence
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Professionals from Healthcare, IT, Education, and Government Sectors
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Interested in institutionalizing quality and performance standards
On successful completion of the course and course requisites, a candidate will receive Internationally Accredited and Lifetime Validity Certified Total Quality Management Professional certification.
CTQMP Certification Accredited by Global Accreditation Certification Board, American Board, CSSC, IQF USA & UKAC United Kingdom.
This course offers TQM Certification Validation Tool for Employers
Your TQM Certification Validation Tool can be used by employers, clients, and other stakeholders to validate the authenticity of the CTQMP Certification you have received. Using the programming code located on your certified CTQMP Certification, one can see all your training and certification details online.
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