Total Quality Management Deliverables

  • Access to E-learning, high-quality module-based content
  • Additional E-Book for practical knowledge and assignments
  • Case study, Exam tips, References, and Evaluation notes
  • Trainer support via mail & Telephone
  • Sample questions for preparation
  • 30+ Tools and analysis templates for project practice
  • Projects for your practice – Project Scenario, Data, and Analysis
  • Certification exam anytime within the course duration
  • Certification for candidates scoring more than 50% marks in the exam

Quality management involves the process of initiating and maintaining quality across the organization. This training program helps the candidates in understanding the basics for accomplishing utmost customer satisfaction at the lowest possible cost, delivering quality products, improving process quality, and setting up a world-class system for managing quality. This course facilitates,

  • To give orientation on Total Quality Management (TQM) and associated elements for driving Business / Operational Excellence and process improvement initiatives in their organizations·

  • To give orientation on total quality control (TQC) tools and Just in time (JIT) methodology, Lean Six Sigma Fundamentals

  • To demonstrate deploying TQM philosophy does require an integrated organizational approach through involving people, and solving problems.

A disciplined, data-driven approach, eliminates defects in any process – from manufacturing to transactional and from product to service. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

ISEL Global’s Total Quality Management Certification course makes you understand the fundamentals in achieving maximum customer satisfaction at the lowest overall cost, focus on delivering a quality product or service by improving your processes, or set up a world-class quality management system.

Evolution of TQM

  • Historical development

  • Definitions of quality

  • Understanding TQM

  • The Quality Management System

  • The Quality Movement

  • TQM concept and system

  • The Cost of Quality (COQ

TQM tools and Techniques

  • Seven Tools of Quality

  • New Seven Tools – Management Tools

  • Statistical Quality Control

  • Taguchi methods

  • Quality Function Deployment

  • Quality Circles

  • Just in Time (JIT)

TQM principles and strategies

  • Customer focus including an overview of Kano model

  • Process Improvement and Total Involvement

  • Quality Management strategies

The quality movement

  • Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)

  • Zero Defects

  • Kaizen System

  • Poka Yoke (Shingo)

Implementing TQM

  • Managing key processes, steps in process improvement

  • Measuring process improvements, and performance measures

  • Benchmarking for TQM

  • Quality Management Systems – ISO series

  • Global Quality and International Quality awards – Baldridge, Deming Prize, others


From the course:

The domain of quality management includes various organizational processes that help in determining the quality policies, objectives, and responsibilities. Basically, there are three steps involved in a project quality management:

• Quality Planning

• Quality Assurance

• Quality Control

The following are direct and indirect benefits that total quality management (TQM) can offer organizations:

  • Strengthened competitive position
  • Adaptability to changing or emerging market conditions and to environmental and other government regulations
  • Higher productivity
  • Enhanced market image
  • Elimination of defects and waste
  • Reduced costs and better cost management
  • Higher profitability
  • Improved customer focus and satisfaction
  • Increased customer loyalty and retention
  • Increased job security

From the workshop:

  • Learn the principles and philosophy behind the TQM, Six Sigma
  • Dummy projects by trainers to understand the working of projects
  • Experienced and expert trainers to help you throughout the program, and also to help in career enhancement
  • Downloadable e-book
  • Industry-based case studies
  • High-quality webinars and videos for the in-depth understanding of methods
  • High-quality training from an experienced trainer

ISEL Global Total Quality Management Certification can be taken up by any professional seeking for a career growth in the Quality sector. Any experienced or fresh candidates can take up the course, as this course adds a greater value on their resumes. Any individual looking forward to improving their hands on Lean concepts can also take up this course.

There are no specific eligibility criteria for total quality management certification course. Any professionals who have knowledge on quality aspects and have worked on process improvements can opt for total quality management course.

An indicative list of participants in our Green Belt program could include:

  • Financial/business analyst
  • Commodity manager
  • Project manager
  • Quality manager
  • Business development manager
  • Manufacturing process engineer
  • Continuous improvement director
  • Business managers or consultants
  • Project manager/Program Manager
  • Director or VP of operations

On successful completion of the course and course requisites, a candidate will receive Internationally Accredited and Government approved Certified Total Quality Management Professional certification.

The TQM Certification is accredited and officially approved by CSSC, IQF, American Board USA & UKAC United Kingdom. 


This course offers TQM Certification Validation Tool for Employers

Your TQM Certification Validation Tool can be used by employers, clients, and other stakeholders to validate the authenticity of the CTQMP Certifications you have received. Using the programming code located on your certified CTQM certification, one can see all your training and certification details online.

About Course Advisor

MBA Finance GPA B+, SAP Project Management, Master Black Belt, PMP, CLSSBB, ISO 9001 & 27001 Auditor, ITIL, RPA, Minitab, Tableau, Tora, Statistica, SPSS Visio.

He is a Master’s in Business Administration – MBA, Finance GPA B+. A PMP - Project Management Professional, PMI Inc. in good standing since Jan 2013.

He is Master Black Belt in Lean Six Sigma since 2010. He is a Lean Six Sigma Transformation Leader. He is also a coach and consultant for Robotics Process Automation, ISO 9001 & 27001, ITIL, Agile, Kanban Management, Advance 7QC Tools, TPM & TQM facilitator, Defect Management, Customer Management, Project Management and various other frameworks and standards with over 30 years of rich experience in the Business Excellence & Transformation, Banking domain, Financial domain, Insurance Sector, Telecom domain, ITES, and Contact Center, with the focus on developing and implementing transformational strategy and Business excellence.

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