The quality management system is a significant breakthrough for customer retention in an organization. Many companies believe that it is the only way for business development and company growth. Quality management is not just a term or a simple procedure to follow to maintain the quality of a company’s deliverables, but it is a set of many tools and steps which make Quality management a commendable process and thriving in the way for which it is meant to be.
Here are the steps for implementing Quality Management System- the successful way
1. Commitment from the top management
The top management of an organization must be sure that they want to apply the quality management system in their organization. No organization can succeed with the process without the involvement of the top management. The senior management demonstrates to their existing clients and target audience that they are committed towards quality management by showing them ISO certification.
2. Establishing the team
After the organization makes sure that they are going to implement the quality process to their business culture, the next step is to build the right team with the correct people. This step is very crucial because a team can make or break the decided workflow and impact the decided outcome. In this step, an implementation team is headed by a management representative who is responsible for planning and monitoring the implementation of the system.
3. Conduction ISO 9000 Awareness programs:
This is the way to make your team and employees know about the target if the organization. The organization makes sure that every individual of an organization aims to work efficiently with the same focus, to bring and maintain a quality product. The awareness programs help the employees to understand their roles and responsibilities in the system. An organization determined to implement the quality management system must emphasize through the ISO 9000 Awareness programs.
When an organization decides to implement the quality management system, it affects the entire organization. Thus, the training for the total quality management must be given to every employee of the organization. The quality management system must include training provision in the action plan. The training program must cover the basic concepts of the total quality management systems and its possible outcomes.
5. Initial Status Survey
It is not enough to create and implement the ISO 9000 standard in an organization. It is not always necessary to change the overall system of an organization. Thus, the company must understand the difference between the existing system and the quality assurance to be implemented system if quality management. Changes must be brought only to those places which need improvement.
6. Creating a Documented Implementation plan
Once the company’s existing quality management system is compared with the ISO 9001:2015 standard, the next step includes the making of an implementation plan. A documented implementation plan identifies and addresses the process need to make in the existing quality management system of the organization, in full compliance with the ISO 9000 standard.
7. Control of Documents
To control the documentation of the TQS the documents need to be created, revised, approved, distributed, and disposed of wherever required. The Document Controlling system must be comfortable and straightforward to make the operation possible.
The process of application may vary depending upon the choice of the organization. Many companies prefer to perform an all-at-once quality management system, whereas other organizations prefer having a phased total quality management system. In the phased implementation, it becomes easy to analyze and keep a track upon the implementation process.
An internal quality audit is performed for the purpose.
9. Certification and Registration:
Formal certification is made to validate the TQS. After several reviews and audits by the organization, a certification is awarded to the organization. The certificate needs renewal every three years.
10. Continual Improvement:
Improvement or increasing quality is not a goal but is a process. The organization tries to improve the sustainability of the effectiveness of Total Quality management continuously.