ITIL Foundation Certification Training
- Online access to voice based multimedia learning content (e-learning).
- Additional book for practical knowledge and assignments.
- Case study, Exam tips, References and Evaluation notes.
- Trainer support via mail & Telephone
- Sample questions for preparation.
- Pre and Post assignments.
- Dummy projects for your practice.
- Certification exam anytime within the course duration.
- Certification for candidates scoring more than 50% marks in the exam.
With the constantly changing requirements of IT companies today, firms across the world acknowledge the growing need to manage their processes in a better way, bringing best practice guides to the forefront. The Information Technology Infrastructure Library (ITIL®) is a set of best practices for IT service management which serve to align IT services with business needs. ITIL® is used by organizations worldwide to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement.
The ITIL® Foundation certification is the basic level qualification, and is followed by the Intermediate and Expert levels.
Individuals who have completed this course will be able to successfully pass the Foundation level exam, and can then apply these principles to enhance the quality of IT service management in their organization.
- Service Management as a Practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts, Processes, Functions & Roles
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Management
- Technology and Architecture
- Qualification Scheme
- Get an introduction to ITIL®terminologies, definitions, structures and concepts
- Learn the basics of the ITIL®Service lifecycle, and the principals involved
- Understand the related technology and architecture
- Understand the basics of Service Management and Service Lifecycle
- Gain a complete understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
- Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
The ITIL®Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.
List of professional who should go for ITIL program are:
- IT professionals
- business managers
- business process owners
- project managers
- Operations Managers
- Database Administrators
- Service Delivery Professionals
- Quality Analysts
- Application Management team/Development team
- Students and individuals who have a keen interest in IT Services Management can attend this course.
WHY CHOOSE ISEL Global as your Training partner.
- A company run by renowned and award winning team. Member of company are awarded prestigious awards like President Award. All members are IIT & IIM alumni and have done remarkable work in the field of education.
- Our proven training and coaching methodology have set us apart from competition. We focus on delivering up to date and complete knowledge to our learners. For the same we have started One 2 One learning method under Trainer At Home mode of learning.
- 65+ Countries: Our proven training methodology is available all around the globe. Our courses have met the satisfaction of individuals as well as corporate across countries that include US, APAC, Middle East, India and Europe. The training courses are globally recognised and are prepared keeping in mind the International education standards.
- 100+ certified world-class instructors: Our large faculty of experienced trainers are industry practitioner and have served dignitary position in global MNCs. The knowledge imparted by faculty are highly practical and world class.
- Global Accreditations: Courses provided are aligned with globally renowned names like Project Management Institute of USA, American Society of Quality USA, Scrum Alliance, APMG, EC Council, GARP, CompTIA, IIBA, AXELOS, (ISC)²® and others.
- Service: ISEL Global believes and continuously strives for highest customer satisfaction level. We offer post assistance service to our clients for 6 six month after they complete their training. We continuously guide our client for career enhancement.
- 500+ Organizations: We have satisfactorily met the requirements of over 500 organizations, and they include some of the popular names such as TCS, Wipro, Cognizant, BOA, Times Group, Samsung and many others.
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