Six Sigma is undoubtedly a revolutionary Quality management concept, and many companies have embraced the idea to develop their business processes. However, there are inevitable organizational roadblocks in many organizations, which refrains the organizations to embrace the concept entirely and implement that with full capacity.
These roadblocks positively affect the company process and customer satisfaction. These are the biggest challenges to be faced by an organization while working on a Six Sigma project. These are the issues the companies need to overcome and be able to complete the project effectively. Lean Six Sigma is one of the most effective approaches to Quality Management in the current scenario.
Before we proceed with the type of roadblocks, let us understand the types of organizations where the roadblocks are aroused and the difference between them.
There are basically two types of organization:
Difference between Customer-Driven Organization and Traditional Organization
Customer Driven Organizations have long term goals, and they follow a preventive management process, whereas the traditional organizations have short term goals and they develop a reactionary management technique
The Customer-Driven Organizations measure their performances based on CSAT, whereas the traditional organizations focused at fast ROI.
Customer-driven organizations consider the customers to be the god of the business and focus on customer retention at any cost, whereas Traditional organizations believe that the customers can be hostile.
Customer Driven Organizations design strategies to prevent the defects and errors in the business process, whereas traditional organizations try to reduce the flaws and mistakes from the process.
Now take a look at the various roadblocks to Lena Six Sigma in many organizations:
Lean Six Sigma Is a Fad: Generally, the top members of an organization have this point of view. Thus, the roadblocks are very tending to arise in the very initial stage of the implementation. It must be the responsibility of the project managers to underline the advantages of the Lean Six Sigma methodology and elaborate on the effectiveness of the same to the employees and other members of the organization.
Lean Six Sigma is way too statistical: Both the leaders and the employees may have this point of view. After completion of learning the basics of the tool, it seems to be very difficult for most of the organizations and they find it hard to implement. In this case, the Six Sigma Black Belt certified professionals must need to explain the methodology adequately and overcome the resistance.
Non-Cooperative Employees: To overcome the roadblocks of an organization, various methods can be adopted along with building the trust of the company employees. The company needs to assure the employees that they will not be penalized for performing any mistake while implementing Lean Six Sigma, and the employees must feel encouraged to be a part of the Six Sigma implementation.
Why is the change needed? This is the most challenging mindset needs to get changed in an organization. Along with the implementation of the Six Sigma methodology, comes various changes in the work culture of the organization. Most of the organizations find it hard to adopt the changes. The leaders and the employees need to be encouraged for embracing the changes, and they need to realize that the changes can enhance their business in many ways.
Wrong Team Members: Six Sigma can be different, hard or a little too important to have the best team to implement it. Corrupt team members cannot take the methodology to the level from where the best level of the potential is achieved. Understanding the capability of the employees and the observation and selection of the team members are very important for the methodology to work effectively.
HOW TO OVERCOME THOSE ROADBLOCKS:
Where there is a problem, there is a solution too. There are many solutions to help an organization to fight with those roadblocks, and a few are as follows:
Communication is the key; thus, the organization needs to have a common ground of communication with all the members who are the part of this methodology
Playing a neutral and pivotal role while selecting the members for Six Sigma Implementation